Our Returns Policy

You now have the option to choose store credit instead of cash for your returns. Just email admin@1slg.com for processing. Any customers who opt for credit return will receive 10% extra on their next purchase. The cost of your returns amount will be deducted from the full amount of your refund. We are sorry but any customers who made their purchase using store credit or gift card will not recieve the 10% extra on their next purchase. Sorry, but this option is not available. If you goods that are faulty you must contact customer service as usual to return these items.

You've got 14 days to return item(s) to us from the day you receive it. Please note a returns charge of $14.99 per parcel will be deducted from your refund amount.

If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below. Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below)

Returned Products should be sent back to us in their original condition, together with the original packaging and all tags. All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).

Returned Products must be unworn and unwashed.

Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your refund.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

All Sales Are Final on Pierced Jewelry. Pierced Jewelry cannot be returned due to health and hygiene related concerns. If the packaging has been removed, or the seal has been removed, tampered with, or broken.

Underwear, swimwear and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact. Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.

This does not affect any other rights you may have under the law.